Refund policy

This is a courtesy translation. Only the German version is legally binding.

Cancellation Policy

Note: We deliver exclusively within Germany.

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us

Matex Tapeten Vertriebs GmbH
Frankfurterstr. 45 a

63571 Gelnhausen

Email: n.matthies@matex-tapeten.de

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received notice of your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event at the latest within 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

You bear the direct costs of returning the goods, unless otherwise agreed in the purchasing process.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that was not necessary for checking the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods

• that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or

• that are clearly tailored to the personal needs of the consumer
(e.g. made-to-measure or cut-to-size wallpaper lengths, photo wallpapers in custom sizes).

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
Matex Tapeten Vertriebs GmbH
Frankfurterstr. 45 a
63571 Gelnhausen
Email: a.matthies@matex-tapeten.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
___________________________________

Ordered on (*) / received on (*): ___________________________________

Name of consumer(s): _______________________________________

Address of consumer(s): ____________________________________

Signature of consumer(s) (only for notification on paper): __________________________

Date: ______________________

(*) Delete as applicable.